PearlBar Sonic Electric Toothbrush & Bamboo Brush Heads FAQ

The 1-year warranty on the electric toothbrush covers any and all toothbrush malfunctions that are not the result of user error, breakage or accidental damage.

If your toothbrush does not work on arrival or stops working due to a manufacturing malfunction, we will gladly replace it (within the 1-year warranty). 

To begin your warranty claim, contact us at info@pearlbarshop.com including your original order number.

Note: any warranty claims that were not purchased directly from our website or Amazon should be followed up directly with the respective retailer.

Our Bamboo Sonic Electric Toothbrush body and charging dock are “bamboo-look” and made from recyclable plastics and metals. While they are not biodegradable, they are 100% recyclable! We continue to look for better and better ways to create products with the highest % biodegradability possible, however in order to meet safety requirements, we must adhere to an IPX7 rating which requires a waterproof container for the base.

On a full charge, your PearlBar Electric Toothbrush battery should last about 5-6 weeks based on using it for 2 minutes two times per day.

Each Bamboo Electric Toothbrush head should last between 2-3 months depending on how firmly and how often you brush your teeth.

The best way to dispose of your used PearlBar Bamboo Electric Toothbrush Heads is to separate the bristles using a pair of tweezers. Then, split the brush head down the middle (start at the bottom where the cornstarch insert is) and remove the cornstarch insert. This helps to speed up biodegradability as each component will break down at different rates.

Our PearlBar Bamboo Sonic Electric Toothbrush heads are more biodegradable than any other electric toothbrush head on the market today. After removing the 60% biodegradable cornstarch insert and disposing of the nylon bristles, you are left with a 100% biodegradable bamboo piece that can be easily composted and will break down fully within 3-6 months. Check out this article on our blog for more information about the dangers of traditional electric toothbrush heads.

The small insert in each bamboo toothbrush is made from cornstarch and Polypropylene, one of the safer plastics. This component is 60% biodegradable and ecologically superior to the plastics used in standard electric toothbrush heads.

PearlBar Teeth Whitening Kits

PREP. Rinse mouthpiece and mouth before use. Look in the mirror or cell phone to compare your teeth with shade guide paper to record which stage you are in.

APPLY. Twist teeth whitening pen until gel flows to the brush. Apply the gel evenly on both upper and lower teeth.

POWER UP. Put the mouthpiece into your mouth and bite it, then push the button to turn on the light. Take deep breaths before treatment to decrease saliva production.

SIT BACK. When you use the PearlBar Premium 32-Light Led Advanced Teeth Whitening Kit, we get 30 minutes with you while our powerful brightening formula works its magic. Let us serenade you with our favourite feel-good beats to amplify your glo. Find our GLO-Up playlist on Spotify (or scan the QR code in your user manual).

RINSE. The whitening device will turn off automatically after 15 minutes under blue light mode or 10 minutes under blue + red mode. Take it out, rinse the mouthpiece and your mouth with water and compare your teeth with shade guide paper again to see how many stages you have improved. Do not eat or drink anything except water for 30 minutes post-treatment.

REPEAT. For best results, use your new PearlBar Premium 32-light LED Teeth Whitening Kit every day for 2 weeks. To maintain your brightest smile, use once per week, ongoing.

PREP. Rinse and dry mouthpiece and mouth before use and brush teeth then rinse mouth with water.

ACTIVATE. Remove paper insulating piece underneath the battery then replace the battery into LED light to activate.

APPLY. Attach LED whitening light to mouthpiece and apply 1/4 of a gel syringe into each side of the mouthpiece. Apply just enough to coat the front surface of your teeth but not extend to your gums.

PLACE. Place the mouthpiece tray over your teeth. Carefully wipe off any gel that comes into contact with your gums.

POWER UP. Press the power button to start the 30-minute countdown and close your mouth gently to secure the tray in place.

SIT BACK. When you use the PearlBar LED + Charcoal Whitening Kit, we get 30 minutes with you while our powerful brightening formula works its magic. Let us serenade you with our favourite feel-good beats to amplify your glo. Scan the QR code below to open our Spotify GLO-Up playlist.

RINSE. That was fast! After 30 minutes, remove the mouthpiece tray. Rinse your teeth with warm water then remove the LED light from the mouthpiece and clean the mouthpiece with warm water as well to prepare for the next use.

REPEAT. Repeat every day for up to six days, or until you have achieved your desired result.

All of PearlBar's products are made with your health and safety in mind. While our manufacture assure they are safe to use when pregnant or breast feeding, we recommend speaking with your doctor first.

PearlBar's teeth whitening kits are 100% peroxide-free which is the biggest cause of sensitivity (as well as the cause of future stains due to damaged enamel). We are proud to offer you sensitivity-free teeth whitening!

Other products

It’s important to us that our products contribute to a happier and healthier earth, so our toothbrushes, floss picks and all our packaging are biodegradable. Once the bamboo handle is buried in soil, they begin to break down and decompose within six months, having as little impact on the environment as possible.

You may already know that discarded plastic toothbrushes contribute to over 100,000 tonnes of landfill waste globally each year. Because plastic takes around 1,000 years to break down, these (increasing) volumes are causing serious and long-lasting damage to the environment – especially marine life.

So, we’ve used the most effective and advanced additives and manufacturing methods to make sure your PearlBar squad breaks down naturally when needed. Happy earth, happy us!

Bamboo toothbrush handle

Bamboo is the fastest growing plant on earth. It’s naturally regenerative, requires minimal rain and grows without the use of harmful pesticides. As a result, it’s incredibly abundant.

In fact, by harvesting and using bamboo, we are giving purpose to an overpopulated natural resource by helping to control its unwanted spread into agricultural and natural forest areas.

Floss pick handle, charcoal bristles and packaging

They’re made with oxo-biodegradable plastic, which uses technology that converts products into biodegradable materials once they’re ready to be returned to the earth.

Our charcoal-infused bristles are made from eco-enhanced nylon, which is also 100% biodegradable. This is a far cry from traditional floss, made from nylon coated with wax which only clogs and pollutes the environment.

For best biodegradability, place floss picks + toothbrush bristles in recycling for these to break down in oxygen and sunlight. 

We could write novels about it. Find out about nature’s dusty little miracle here: Why Charcoal?

The same as a regular toothbrush. Dentists recommend replacing your toothbrush every 2-3 months.

At this time, all toothbrush bristles are made of nylon and need to be disposed of in the trash. As we continue our research and efforts towards more and more sustainability in our products, we look forward to making updates to this and other features across the board.

Check out our blog article for more information on Binchotan Charcoal, its benefits, and the dangers of sugary toothpaste!

We’ll accept your gold nuggets via PayPal, After Pay or credit card (Visa, Mastercard or Amex).

General FAQ's

We offer FREE SHIPPING for orders over $19 within the US and $29 Australia (because we love you, your pearls and the planet).

How long will my package take to arrive?

Australia: 2-10 business days.

New Zealand: 5-14 business days.

USA: 2-7 business days.

Canada: 2-7 business days.

United Kingdom: 2-5 business days.

Europe: 4-14 business days.

Rest of the world: 5-14 business days.

*all depending on customs clearance

Our orders are dispatched from our LA (USA) and Melbourne (Australia).

In a hurry? Shoot us an email to see what we can do! info@pearlbarshop.com

General Returns & Exchanges

PearlBar will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Route Protection Information:

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order and the Route premium. Shipping costs and taxes are not included. Route also does not pay custom/duty fee.

You can find the full policy list here.

PearlBar offers fast domestic shipping from Los Angeles, USA & Melbourne, Australia. We will be shipping domestically in the UK soon!

Yes, PearlBar ships worldwide.

There are many ways in which PearlBar works towards sustainability in our packaging, manufacturing, product design and development. We are sure to work only with manufacturers who source their materials directly from resource-rich areas and who have strict regulations regarding humane manufacturing processes and procedures. 

In addition to offering a future neutral donation option and prioritizing recyclable and compostable materials in all of our packaging, we also sport several certifications. 

We are committed to always being up to date with the latest in planet-friendly technology so that we can offer the ultimate options to our customers.

You can check out some of our certifications below for more information:

CE - By affixing the CE marking to a product, a manufacturer declares that the product meets all the legal requirements for CE marking and can be sold throughout the EEA. This also applies to products made in other countries that are sold in the EEA. More information can be found HERE.

FCC - The FCC label or the FCC mark is a certification mark employed on electronic products manufactured or sold in the United States which certifies that the electromagnetic interference from the device is under limits approved by the Federal Communications Commission. More information can be found HERE.

ROHS - RoHS stands for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products (known as EEE). All applicable products in the EU market after July 1, 2006 must pass RoHS compliance. More information can be found HERE.

FDA - Required for all food-grade products and medicines. More information can be found HERE.Cruelty-Free - All of our products are made in facilities that are certified cruelty-free. 

Recyclable Certification -  where you see the Recycle logo on our packaging, you are assured that the plastics, paper and other materials in the product and packaging are either recyclable or biodegradable. 

We’re always searching new causes to work with. If you have a charity that you would like us to donate to, please get in touch at info@pearlbarshop.com

Would you like to help your customers make more sustainable daily choices by stocking PearlBar products in your retail store or office?

We'd love to chat! Email: info@pearlbarshop.com 

All of our manufacturing facilities are FDA approved. The FDA does not provide approvals on individual products. They provide guidance on cosmetic products and labeling and they create requirements for OTC (over the counter) drugs.

Bridget Rose is our humble leader. Read about her here!